This month marks the 30th anniversary of my graduation from law school in May 1982. I passed the bar exam a few months after graduation and received my license to practice law in November 1982. I opened up my own law practice in January 1983. A month later, my second child (Anna) was born. At that time, I was 25 years old.
Two weeks ago in my article, The Wrong Way To Apologize, I gave you four examples of apologies that, in my opinion, were not genuine apologies. In last week’s article, A Genuine Apology, I told you about a recent experience I had where I ended up apologizing to a hotel clerk for the way I treated her after she was not able to fulfill a commitment that was made to me by another employee of the hotel.
Last Month I went to Atlanta, Georgia, for a four day conference. I took a direct flight from the airport in Bloomington (Central Illinois Regional Airport) to the airport in Atlanta (Hartsfield-Jackson Atlanta International Airport). The flight was scheduled to depart at 6:40 p.m., but was delayed for over ninety minutes. In addition to the long delay, when I arrived in Atlanta, I had to set my watch ahead an hour because of the time change.
If you’ve been reading my articles for a while, you may have noticed that I have a little bit of an anger problem. Although I’m optimistic by nature and work hard at staying positive, there are certain situations that irritate me and cause me to automatically respond in a hostile way. Two such situations are: (1) when a person who should be listening to me doesn’t listen; and (2) when a person doesn’t do what he (or she) promised to do.
Earlier this month, I walked into my office and picked up a five-page document that had been placed in my inbox by one of my employees. The pages were stapled together and the first thing I noticed was that only one end of the staple had gone through the stack of papers, while the other end was crushed and clumped together on top of the first page. This was the third time in two weeks that I was given a document that had a staple that was crushed on one end.
The year was 1966. I was 9 years old and had just started the fourth grade at St. Mark’s grade school in Peoria. When my mom questioned me about what school supplies I needed, I asked her to buy me a mechanical pencil (refillable lead pencil). I had asked for a mechanical pencil in the past, but was told that I didn’t need one. When my mom returned from the store, she surprised me with a new mechanical pencil.
When I was growing up in the 1960’s, it was a common practice to give a young boy or girl a piggy bank as a birthday present. Parents routinely gave piggy banks to their children and then repeatedly reminded them to “put your money in your bank.” Ask any boy or girl today what a piggy bank is and the only response you’ll get will most likely be a blank stare. Of course, they would be able to give you a detailed description of Lady Gaga and tell you what an iPad is, but they wouldn’t have a clue as to what a piggy bank is.
When I started my law practice, I followed the advice that was given in the book, How To Open Up Your Own Law Practice Without Missing A Meal. The book recommended that I walk into other lawyers’ offices (without an appointment) and ask the lawyers if they had an extra office that was available for rent. If there was an office available, the book instructed that I then ask if I could trade my research and writing skills for rent. The book further advised that for those lawyers who did not have an office to rent, I was to ask them: (1) if they had any research and writing work for me to do for an agreed-upon hourly rate, and (2) if they would be willing to refer clients to me that they didn’t want.