Two weeks ago in my article, The Wrong Way To Apologize, I gave you four examples of apologies that, in my opinion, were not genuine apologies. In last week’s article, A Genuine Apology, I told you about a recent experience I had where I ended up apologizing to a hotel clerk for the way I treated her after she was not able to fulfill a commitment that was made to me by another employee of the hotel.
Last Month I went to Atlanta, Georgia, for a four day conference. I took a direct flight from the airport in Bloomington (Central Illinois Regional Airport) to the airport in Atlanta (Hartsfield-Jackson Atlanta International Airport). The flight was scheduled to depart at 6:40 p.m., but was delayed for over ninety minutes. In addition to the long delay, when I arrived in Atlanta, I had to set my watch ahead an hour because of the time change.