Two weeks ago in my article, The Wrong Way To Apologize, I gave you four examples of apologies that, in my opinion, were not genuine apologies. In last week’s article, A Genuine Apology, I told you about a recent experience I had where I ended up apologizing to a hotel clerk for the way I treated her after she was not able to fulfill a commitment that was made to me by another employee of the hotel.
Last Month I went to Atlanta, Georgia, for a four day conference. I took a direct flight from the airport in Bloomington (Central Illinois Regional Airport) to the airport in Atlanta (Hartsfield-Jackson Atlanta International Airport). The flight was scheduled to depart at 6:40 p.m., but was delayed for over ninety minutes. In addition to the long delay, when I arrived in Atlanta, I had to set my watch ahead an hour because of the time change.
If you’ve been reading my articles for a while, you may have noticed that I have a little bit of an anger problem. Although I’m optimistic by nature and work hard at staying positive, there are certain situations that irritate me and cause me to automatically respond in a hostile way. Two such situations are: (1) when a person who should be listening to me doesn’t listen; and (2) when a person doesn’t do what he (or she) promised to do.