Last week, while I was meeting with a client, she started talking about a new crisis in her life that was causing her distress. (For the purpose of this article, I’m going to call my client “Julie.”) At any other time in her life, Julie would have easily been able to handle the type of crisis she was going through, but this time she was in severe distress.
Two weeks ago in my article, The Wrong Way To Apologize, I gave you four examples of apologies that, in my opinion, were not genuine apologies. In last week’s article, A Genuine Apology, I told you about a recent experience I had where I ended up apologizing to a hotel clerk for the way I treated her after she was not able to fulfill a commitment that was made to me by another employee of the hotel.
Last Month I went to Atlanta, Georgia, for a four day conference. I took a direct flight from the airport in Bloomington (Central Illinois Regional Airport) to the airport in Atlanta (Hartsfield-Jackson Atlanta International Airport). The flight was scheduled to depart at 6:40 p.m., but was delayed for over ninety minutes. In addition to the long delay, when I arrived in Atlanta, I had to set my watch ahead an hour because of the time change.
If you’ve been reading my articles for a while, you may have noticed that I have a little bit of an anger problem. Although I’m optimistic by nature and work hard at staying positive, there are certain situations that irritate me and cause me to automatically respond in a hostile way. Two such situations are: (1) when a person who should be listening to me doesn’t listen; and (2) when a person doesn’t do what he (or she) promised to do.
Did you know that at one time Peoria was known as the “Whiskey Capital” of Illinois? According to a PeoriaMagazines.com article written by Jerry Klein, between 1837 and 1919, there were 24 breweries and 73 distilleries in Peoria. In another publication, “A Brief History of Peoria,” published by C.A. Cockle in 1896, it was noted that out of all of the breweries in Peoria, three of them had the lions’ share of the beer market: Gipps Brewing Co., Leisy Brewing Co. and Union Brewing Co.
A few months ago my son’s girlfriend joined our family for dinner at our home. During dinner, she made a couple of comments about her “BFF.” The comments were made in the context of “I told my BFF about…” and “Then my BFF said…”
There is one question I’ve been asked more frequently during the past year than any other question that’s ever been asked of me: “Are you on Facebook?” For those of you who are interested in knowing the answer, it’s… No.