Dealing with Anger

One evening during the summer of 2005, I called one of my clients and asked him if he would come over to my house to fix a problem with my plumbing.  His name was Jim, and at that time he was in his mid-50s.  We had done business with each other since the early 1990s.  I was originally introduced to Jim by another client who owned several rental properties and had hired Jim to work on his properties.