Willingness To Engage In Conflict

A client (I’ll call him Joe) recently agreed to do some home improvement work for a couple.  Joe called me after he was almost finished with the job and told me that the couple was accusing him of not doing the work in accordance with their agreement.  Although he had an initial proposal that was signed by the couple, they had changed the plans a few times and added several new items to the original proposal.  Unfortunately, Joe didn’t have any of the changes or additions in writing.